win11bet Platform Privacy Notice

This page describes what we collect when you use win11bet and how we keep that data protected. We collect personal information to establish and maintain your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and deliver customer support. All data is encrypted and stored securely on servers managed by our hosting partners.

We do not sell your personal information to third parties. We share data only with payment processors, identity verification vendors, and law enforcement when legally required. This policy explains what we collect, how we use it, your rights as a user, and how to contact us with privacy concerns.

Our privacy practices comply with applicable law in your jurisdiction. Services are available only where local law permits. By using win11bet, you consent to our data handling as described here.

What Information We Collect on win11bet

Account Registration Data

When you register an account on win11bet, we collect your full name, email address, phone number, and date of birth. These fields are required to set up your account and enable account recovery if you forget your password. We also collect your address (city, province, country) for verification purposes and to ensure you are accessing win11bet from a jurisdiction where our services are available. This information is stored securely and used only for account administration, customer support, and legal compliance.

Payment and Financial Information

We collect payment method details when you deposit and withdraw funds. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment), we receive confirmation from your payment provider; we do not store your wallet password or PIN. For bank transfers (e-wallet, mobile banking, local payment, online payment), we record your bank account number and holder name for verification. For e-wallet payments, we store a transaction reference. We retain transaction history for 7 years to comply with financial reporting requirements. Your bank statements and payment proofs uploaded during account verification are stored for the duration of your account and may be retained for dispute resolution.

Identity Verification on win11bet

We collect identity documents (ID card, passport, or driver's license photo) during account verification. These documents are processed by our third-party verification partner and are stored securely. We retain ID copies for 5 years after account closure for regulatory compliance. Your images are encrypted and never shared with third parties except as required by law enforcement.

Activity and Behavioral Data

We track your activity on win11bet: which games you play, your login times, device information (operating system, browser type, IP address), and game session duration. This data helps us identify fraudulent activity, prevent abuse, and improve user experience. We also log your communication with our Live Chat support team. These logs are retained for 12 months and used only for fraud detection, customer service, and platform optimization.

Essential Data: Name, email, phone, date of birth, address. Required for account setup and withdrawal verification.
Financial Data: Payment method details, transaction history, bank account information. Retained for 7 years for regulatory compliance.
Activity Data: Login history, game played, session duration, IP address, browser type. Retained for 12 months for fraud detection and support.
Identity Documents: ID card photos, passport scans, address proofs. Retained for 5 years post-account closure for regulatory compliance.

Our Data Handling Practices and Your Rights

How We Use Your Data on win11bet

We use your data to operate win11bet: to process deposits and withdrawals, send promotional emails about bonuses and seasonal offers during Liga 1, Piala Indonesia, Piala AFF, Idul Fitri, Idul Adha, and other tournaments, verify your identity before withdrawal, detect fraud, respond to customer support inquiries via Live Chat, and comply with anti-money-laundering and tax regulations. We do not use your data for marketing beyond promotional emails related to win11bet services. You may opt out of promotional emails by adjusting your Account Settings on the platform.

Third-Party Data Sharing

We share data with trusted third-party vendors only to the extent necessary to deliver our service. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment partners, e-wallet, mobile banking, local payment, online payment networks) receive payment information to process your transactions. Our identity verification partner receives your ID documents to confirm your identity. Our hosting provider stores your account data on servers located outside your jurisdiction; these providers are contractually bound to protect your data. We do not share your data with other gaming platforms, marketers, or data brokers. We disclose data to law enforcement only when legally compelled.

Cookies and Tracking Technologies on win11bet

Our platform uses cookies to authenticate your login session, remember your preferences, and detect suspicious activity. Essential cookies are required for win11bet to function. You may disable non-essential cookies in your browser settings, though this may limit platform functionality. We do not use cookies to track you across other websites. Our servers may also log your IP address and browser type for security purposes.

Your Rights Regarding Your Data

You have the right to access, correct, or delete your personal information on win11bet. To request access to your data, submit a request via Live Chat with your account email and ID. We respond to access requests within 10 business days. To correct inaccurate information (e.g., misspelled name), update your Account Settings or contact Live Chat. To request deletion of your account and associated data, submit a closure request; we delete your account data within 30 days of closure, except where we are required to retain it for legal or regulatory purposes (e.g., transaction history retained for 7 years).

Data Protection Practices

All data encrypted in transit and at rest
Payment data never stored in plaintext
Access limited to authorized employees and partners
Regular security audits and vulnerability scans

Data We Do Not Collect

Your payment passwords or PINs
Full credit card numbers (only last 4 digits retained)
Biometric data (fingerprints, facial recognition)
Browsing history outside of win11bet

Data Retention and Account Closure

When you close your account on win11bet, we deactivate your login access immediately. Most personal data is deleted within 30 days, except transaction records (retained 7 years for tax compliance) and identity documents (retained 5 years for regulatory compliance). If you have an outstanding balance or a pending withdrawal, your account is held in suspension until the matter is resolved. Once resolved, your data deletion proceeds as described.

Contact Us About Privacy

If you have questions about our privacy practices on win11bet, wish to exercise your data rights, or believe your data has been mishandled, contact us via Live Chat or email. Provide your account email and a clear description of your concern. We respond to privacy inquiries within 10 business days. If you are unsatisfied with our response, you may escalate the matter to our management team for review. Our commitment is to handle your data transparently and securely throughout your relationship with win11bet.